Frequently Asked Questions

Just Say the Word, We Can Do it all!

Your overall service experience and satisfaction are the most important factors in our business model. We pride ourselves on good old fashion customer service and looking after people like we like to be treated. Word of mouth and referral are the best source of advertising so we want to make sure that you recommend us to all your colleagues, friends and family.

Call from anywhere in New Zealand to 0800 A BOX 4 U (2 269 4 8) to automatically connect to the Container HQ branch closest to you. Alternatively, contact us via the contact us form on the website.

No problem at all! Our highly qualified & experienced staff know how to assist you in deciding your best container solution. We’ll ask you what do you require the container for and for how long. We will carefully run you through all the available options and help you pick the container that is right for you.

The type of delivery required will depend on the specifics of your site, as well as the final location and positioning of the container. We tend to utilise either a Side Loader (Swinglift) or Hiab trucks, however we will go over all the requirements with you in greater detail at the time of order placement.
We can usually deliver your container within 24-48 hours from the receipt of payment.

This depends on the purpose that the container is utilised for and also on your budget. We provide a wide range of container types, grades and sizes to suit everyone’s needs and budget. If aesthetic appearance is highly valued by you or if container required for the modification purposes, we recommend you purchase a new build container. These units are also ideal for storage of important/valuable goods or corporate brand representation. However, if the cosmetic appearance is non-essential to you and the budget is tighter then second hand container would be a great option for you. There are always other considerations to be factored in when choosing the right container for you and we would be more than happy run through these with you.

Yes, you certainly can and this the beauty of a portable shipping container. We can look after all your container relocation needs. Whether you are moving from one commercial site yo another or moving your household inter-city or inter-Island, we got all your transport requirements covered.

Once the order has been confirmed we will send you a tax invoice to process the payment. On the invoice will be our bank account details, in which the payment can be processed. As we require the payment prior to delivery, prompt remittance is recommended should the container is needed in a hurry.

New Build Grade: Direct one way used from the factory. These units are 3-6 months old and come with factory fitted lock box for additional security piece of mind. New Build container can shipped overseas within 5 years of their date of manufacture. Second Hand Grade: Our most common and best selling container grade. Usually 10-15 years old and in 100% wind and watertight condition. These containers will be in used condition with some scrapes, dents and surface rust present. These units are structurally and can be used for shipping goods overseas, upon the completion of CSC plate recertification process. Economy Grade Plus: Usually 12-15+ years old, and whilst still in wind and watertight condition, these units come with their fair share of dents, scrapes, abundance of surface rust and previous repair patches. Their price is lower than our other container grades and reflects their current condition.
Choosing the right container size for you depends on how available space you have on your site and the amount of gear that you need to store. You can choose a 10, 20, or 40 Foot container, in either High Cube (high top) or standard height configuration. Please click here to refer to our Container specs sheet which gives you all the different size and measurements you require.
Yes, you certainly can. Our New Build and Second Hand container ranges come in a variety of different colours. We can also offer a repainting service if you would like the container painted a specific custom shade, which is most popular with our corporate customers to fit within brand guidelines.
Our containers are built tough from heavy gauge corrosion resistant Corten steel. Most containers are fully lockable, wind, water & vermin proof. All our New Build container come standard with a special lock box system that further protects your container’s contents. Second Hand containers usually don’t come with lock boxes as a standard inclusion, however we can arrange to have these welded on for an additional charge.
All of our New Build containers are fully certified with up-to-date CSC plates for 5 years from their date of manufacture. These can be shipped overseas in their existing state. Most of our second hand container range can be utilised for shipping purposes, however require their CSC plate to be updated/recertified. There is a small additional charge for this particular service. If this is something that you think will be required please let our staff know at the time of purchase and we will take care of everything.
We operate a buy back program – please contact us for more information. We will buy back your container subject to market value at the time & transport costs to collect the container.

Still got questions?

Contact us and our support team is ready to help with all the right answers